Return Policy

Our Studios work tirelessly to ensure that your Verlas jewelry is nothing short of perfection. However, if you’re not happy with your purchase, you may be eligible to return or exchange the purchase subject to the conditions below.

 

Ongoing Promotions: Valentine's Day (updated on January 30, 2021) 
a) Valentine's Day Offers end at 11:59 pm EST on 2/14.
b) Promotions do not apply to Accessories, Try-at-Home kits, Warranties, and Bespoke jewelry.
c) Any ongoing promotions such as $100 off min. purchase of $500 will pause from 12:00 am EST on 1/29 to 11:59 pm EST on 2/14. 
d) 30-day, 60-day, and engraved jewelry return policies apply as per the standard return policy. 
e) Shipping to you is always free and return shipping is chargeable when promotional offers are availed
f) All shipping labels are insured for the value of your jewelry and require a direct signature upon delivery. 
g) Returning partial items after ordering 2 items at 20% off or 3 items at 30% off? The refund amount and promotion will adjust depending on the number of items that you choose to keep. For e.g. when returning 1 of 2 items, the final discount on the item you choose to keep will be 10% (Buy 1, Get 10% off) OR when returning 1 of 3 items, the final discount on the 2 items you choose to keep will be 20% (Buy 2, Get 20% off). 

 

Last Promotion: Cyber Week 

a) Verlas Cash of $100 can be applied to order values $500 & above and $200 can applied to order value $1,000 & above immediately upon issuing until 11:59 pm on March 1, 2021.
b) If Verlas Cash is used, returns don't apply to your original order. 
c) If your original order is returned, Verlas Cash automatically becomes void.

 

30-Day Returns

If you return your purchase at Verlas.com within thirty (30) days after you receive your jewelry, you will receive a refund for the full purchase price of the product. We will credit your original payment method, excluding delivery charges, within three weeks of receiving your return. All returned purchases must be in original condition (unworn, tagged, and unaltered & should not have any missing parts) and accompanied by the original packaging, certificates, warranty documents and instructions. There will be no charge for return shipping across the US (except Puerto Rico). We will gladly accept resizing requests within 30 days from delivering your jewelry. Verlas covers one round of resizing complimentary, inclusive of shipping charges. Additional requests will be accepted after one round of resizing. Shipping charges apply. For jewelry not covered by Verlas Care, repair charges will be additional. Reach out to care@verlas.com for more information. 

 

60-Day Returns

If you return or exchange your purchase at Verlas.com after the first thirty (30) days but within sixty (60) days after you receive your purchase, you will receive a Verlas Credit for the full purchase price of the product. All returned purchases must be in original condition (unworn, tagged, and unaltered & should not have any missing parts) and accompanied by the original packaging, certificates, warranty documents and instructions. You will be responsible for the cost of return shipping.

 

Engraved Jewelry 

We accept returns for engraved jewelry. If you return or exchange your engraved jewelry purchased at Verlas.com within sixty (60) days after you receive your purchase, you will receive a Verlas Credit for the full purchase price of the product. We will provide your Verlas Credit, excluding delivery charges, within three weeks of receiving your return. All returned purchases must be in original condition (unworn, tagged, and unaltered) and accompanied by the original packaging, certificates, warranty documents and instructions. You will be responsible for the cost of return shipping. 

Verlas.com does not accept any returns after sixty (60) days upon receipt of jewelry. If the purchased Verlas jewelry is under warranty, you may be eligible for a Buy-Back or Upgrade. All warranty purchases are final sale, non-transferrable to other products, and non-refundable. All Verlas Credits must be used within one (1) year of receipt.

 

Special/Bespoke Orders

Special Orders are not returnable or refundable.  For additional details on such orders covered by Verlas Care, contact care@verlas.com

 

 

Preparing Your Return

To return a shipped item to Verlas.com, please follow these steps:

 

    1. Indicate the reason for your return in the Return Reason column on the packing slip next to the item you're returning.

    2. Include the packing slip, along with your completed checklist

    3. If provided for a return within thirty (30) days, ship your package pre-paid and insured for the full purchase price of the product.

    4. If returning purchase after thirty (30) days but within sixty (60) days, you will need to arrange returns with a common carrier (for example with the post office, UPS, DHL, FedEx, etc.)

    5. Your packing slip MUST accompany the return.

    6. All returns will be inspected by our quality assurance team before we can process a refund. Upon receipt, Verlas.com inspects every product to ensure it is unworn, tagged, unmodified from its original form and no piece is broken/missing.

    7. Mail your return to the following address: 404, Fifth Avenue, 6th Floor, New York, NY 10018

 

    Verlas.com isn't responsible for merchandise that's not received or not returned in accordance with these terms.

     

    Questions about your order? Reach out to orders@verlas.com.