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We believe perfection is feeling 100% confident about your purchase. If you have any questions, drop us a line at Client Care

Verlas diamonds are lab-grown, ensuring ethical and sustainable practices. However, we also provide bespoke services for ethically sourced certified mined diamonds, maintaining our commitment to quality and social responsibility.

All Verlas jewelry is crafted in 14K and 18K solid Gold and 95% Platinum.
None of our jewelry is gold vermeil, gold plated or gold filled jewelry.

All Verlas jewelry is crafted with recycled gold, sustainably grown lab diamonds, or ethically sourced natural diamonds (only bespoke) in Studios powered by 100% renewable energy.

Natural diamonds are formed within the Earth's mantle over millions to billions of years through natural geological processes. While lab-grown diamonds are created under similar conditions in a controlled environment using technological methods that replicate the conditions under which natural diamonds develop.

Both natural and lab-grown diamonds have identical physical, chemical, and optical properties. They are composed of carbon atoms arranged in a crystal lattice structure, making them indistinguishable in hardness, brilliance, and luster.

The main distinction lies in their origin, with natural diamonds being mined from the

Earth and lab-grown diamonds are being produced in a laboratory setting.

Verlas jewelry is crafted in Responsible Jewelry Council (RJC)-certified Verlas Studios that follows best practice principles.
We pride ourselves in the materials we use, and the jewelry we handcraft. For additional details, read here.

International Gemological Institute (IGI) certification for authenticity and quality check, done through a thorough examination of each diamond using state-of-the-art equipment and techniques.

Responsible Jewellery Council (RJC) certification for fair business practices and responsible supply chain practices.

Awarded Positive Luxury’s Butterfly Mark to showcase our commitment to ethical sourcing practices and minimizing waste for diamond styles designed to last a lifetime.

Verlas lab-grown diamonds trace their origins to the innovative technique of the Chemical Vapor Deposition (CVD) method. This method simulates the natural diamond formation process by replicating the conditions found deep within the Earth's mantle in a controlled laboratory environment. Unlike traditional diamond mining, the CVD method is renowned for its sustainability.

Once the diamonds have been cultivated, our skilled artisans take over, infusing each stone with their expertise and craftsmanship to ensure they match the brilliance and beauty of natural diamonds.

These diamonds are handcrafted with meticulous care and attention to detail, adhering to the highest global sustainability standards.

All Verlas jewelry is made to order and ships within 8-10 business days.
Shipping is free across the United States.

Rest easy – all orders and returns are insured.

Changes to your order can be accommodated up to 24 hours after order is placed. If changes are needed beyond 24 hours, please reach out to the Verlas Concierge for more assistance.

While we meticulously handcraft each Verlas jewelry piece to perfection,
we generally advise against rushing orders due to customization. If necessary, contact the Verlas Concierge for potential expedited options.

Keep in mind that expedited shipping charges apply, and timing may vary based on your location.

Our shipping partners will make three delivery attempts for your order. For all Verlas deliveries, an adult's signature is mandatory to
ensure your package is not left unattended at the door.

If you happen to miss a delivery, please liaise with your
local FedEx for further assistance.

All Verlas deliveries require a signature. Please liaise with your
local Fedex or contact the Verlas Concierge for further investigation.

All Verlas jewelry is delivered with an IGI (International Gemological Institute) certification.

This certification will detail the identity of the diamond, carat weight, shape and cut of the diamond, color, and clarity grade, measurements, proportions, finish, symmetry, and fluorescence.

Having an IGI certification ensures transparency and authenticity in the diamond market.

Verlas Credit and promotional offers can be combined with the help of a Verlas Concierge member. Write to for help.

After the 30-day free return deadline, Verlas accepts returns for 100% Verlas
Credit up until 60 days post-delivery (shipping charges apply).

All orders engraved by Verlas are eligible for return within 60 days (shipping charges apply) for Verlas Credit.

All Verlas jewelry is eligible for repair at an additional cost.
Contact the Verlas Concierge to initiate your repair.

Submit an inquiry to the Verlas Concierge detailing the piece you would like to repair through our online accessible checklist.
Once confirmed, the Verlas Concierge will send a link for purchasing 2-way shipping & handling.

Non-Verlas jewelry is not eligible for repair.

Repairing Verlas jewelry requires a shipping and handling cost.

No worries, you can return your ring and repurchase the correct size!
Upon receiving the return, we will resize the ring. (Shipping charges may apply).

Jewelry is eligible for exchange within 60 days of purchase.
Contact the Verlas Concierge to initiate your exchange.

Verlas jewelry can be exchanged if purchased during a promotion.
Before making your purchase, review the promotion terms and conditions.
Contact the Verlas Concierge for more information.

All Verlas jewelry can be exchanged for a different carat weight within 60 days of purchase.
If you are unsure of the perfect carat size, consider the Try-At-Home service.

To initiate this type of exxchange, contact the Verlas Concierge.

Verlas Care was a tiered, 5-year extended warranty program that could be added to any order within 60 days of purchase.

Unfortunately, we have ceased offering Verlas Care on jewelry for the moment.
(A lead generation form will open once the person clicks on the Notify Me option, which will ask them for their name and number and whether they are an old customer or new)

Your existing Verlas Care plan will work as per terms & conditions till it expires. Once the plan expires, you cannot extend it. For additional details, contact the Verlas Concierge.

The Verlas Try-at-Home service is a 15 day trial that allows you
to order up to 3 jewelry replicas of your choice to your home.
During the 15-day trial period, a refundable fee of $99 is held,
and fully returned upon receipt of your kit.
Once you've found your favorites, return your trial kit and order the
real gold and diamond pieces with free shipping and returns.

Try-at-Home jewelry replicas are made of cubic zirconia that looks and sparkles just like a diamond,
so you can get an idea of exactly what your real Verlas jewelry would look like.
Made from brass to mimic the appearance of gold and coated to mimic the look of white,
yellow, or rose gold. These tester samples are not meant for everyday wear.

For additional details or specific customization, contact the Verlas Concierge.

All Try-at-Home kits failed to return within 15 days of receipt will result in a forfeited deposit.

Original tags are required to return your Try-at-Home kit and receive a refunded deposit.
Without the original tags, we’re unable to verify that the jewelry is ours.

Certainly! If you decide to keep the Try-at-Home kit, your $99 deposit will be forfeited.

Custom Try-at-Home kits are $149 and include up to 3 custom replicas
or mix-and-match custom replicas with Verlas collection replicas.
You will be charged $49/custom replica only if you decide not to proceed with a final purchase.

Try-at-Home replicas can be made with hypoallergenic silver for no extra cost.
For additional information, please contact the Verlas Concierge.

We accept all forms of payment including Credit and Debit
(Visa, Mastercard, American Express, and Discover),
GooglePay, Paypal, AmazonPay, ShopPay, and Verlas Gift Cards.
Orders can also be financed through Affirm.

Verlas offers digital and physical gift cards valued at $150-$1000

Promotions cannot be combined.
Contact the Verlas Concierge for more information.

Verlas Credit and promotional offers can be combined with the help of a Verlas Concierge member.

Personalized messages can be created for gift purchases with the help of the Verlas Concierge.
To curate your message, contact the Verlas Concierge.

All Verlas gift orders include a purchase order receipt.
This receipt does not include product value information, and is valid as proof of purchase.

The buyer of your returned gift will not be notified unless they have
chosen to include your information when processing the order.

Refunds will be issued to the original form of payment by default.
If you prefer Verlas Credit instead, make that request during the return process.

All gifts can be exchanged within 30 days for a full refund and within 60 days for Verlas Credit.

Bespoke orders are customized jewelry orders tailored to your preferences. All bespoke orders are non-refundable and non-returnable. They are processed through inquiry with a member of the Verlas Concierge and are followed up with a phone or email consultation to understand your dream piece. Whether you prefer customizing lab-grown diamond jewelry or opt for natural diamonds, our bespoke service has got you covered.

With our Bespoke service, you can customize your jewelry down to its smallest detail - from the carat weight of the diamond to your choice of metal and everything in between. Either redesign an existing Verlas jewelry or craft something new from scratch. You can even share a reference of how you want your jewelry to look, and we will design it for you.

Bespoke pricing quotes take 2-3 business days to finalize.
All prices are applicable for 5 days from the date of the proposal.

Bespoke orders typically take 10-12 business days to handcraft your jewelry from the scratch*.
*Shipping time is not included in this timeline estimate.

Bespoke orders are not eligible for promotional discounts. Verlas credit and cards can be used on bespoke orders.